Privacy and
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Privacy Notice

Last updated: October 19, 2026

Alliance Labs respects the privacy of individuals and organizations that visit our website or contact us about laboratory testing services.

This Privacy Notice explains how personal information is collected, used, shared, stored, and protected when you interact with our website, submit an inquiry, request a quotation, or access our laboratory reporting services.

We aim to handle personal information responsibly and in accordance with applicable privacy requirements.

1. Information We Collect

We collect information that you voluntarily provide when contacting Alliance Labs or requesting laboratory services.

This may include:

• Full name and contact details.

• Email address and telephone number, if provided.

• Company or organization name.

• Material or compound details relevant to a testing inquiry.

• Number of samples and requested analytical services.

• Questions, instructions, or other information included in an inquiry.

• Correspondence relating to testing requests, quotations, or issued reports.

When you access the website, certain technical information may also be collected automatically, including IP addresses, browser information, device details, website activity, and security-related logs.

Please avoid submitting unnecessary sensitive personal information, payment details, passwords, or confidential laboratory results through general inquiry forms.

2. How We Use Information

Information collected through Alliance Labs may be used to:

• Respond to customer inquiries.

• Review laboratory testing requests.

• Prepare quotations and communicate service information.

• Coordinate sample submissions and testing arrangements.

• Provide customer support and answer questions about analytical reports.

• Manage access to laboratory reports and Certificates of Analysis.

• Maintain website functionality and security.

• Improve website usability and service communications.

• Meet applicable legal, regulatory, and operational requirements.

We aim to use personal information only for purposes connected to the services requested or otherwise explained at the time of collection.

3. Contact Forms and Email Communications

When you submit a contact form or request a quotation, the information provided is sent to the appropriate Alliance Labs contact team.

Submitting an inquiry allows us to use the information to review and respond to your request. It does not automatically authorize unrelated promotional communications.

Where marketing communications are offered, they should be sent with the consent required by applicable law. Recipients may request to stop receiving optional marketing messages.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, improve performance, maintain security, and understand visitor activity.

Analytics tools, where enabled, may collect information such as pages visited, approximate geographic location, browser characteristics, and interactions with the website.

You may manage cookies through your browser settings and any consent controls available on the website.

Certain cookies may be necessary for basic website functionality. Where applicable law requires consent for optional cookies or tracking, appropriate consent choices should be provided.

5. Laboratory Reports and Certificates of Analysis

Alliance Labs provides access to laboratory reporting information through its website and associated COA services.

Some Certificates of Analysis may be made available through public report listings, report references, or QR-code links.

Public access should be limited to reports authorized for publication. Other laboratory reports and customer information may be subject to separate access arrangements.

Submitting an inquiry or sample information does not, by itself, provide permission to publicly disclose confidential analytical results.

Customers should avoid sharing private report links, sensitive sample details, or confidential information through public channels.

6. Sharing Information with Service Providers

Alliance Labs may use trusted service providers to support website hosting, email delivery, analytics, security, technical operations, and laboratory-related administration.

These providers may process information as necessary to perform services on our behalf.

Information may also be disclosed when reasonably necessary to comply with applicable law, respond to a lawful request, protect legitimate rights, or address security concerns.

Personal information should not be used or disclosed for unrelated purposes without an appropriate legal basis or required consent.

7. Information Storage and Security

Alliance Labs aims to apply reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, misuse, alteration, and accidental loss.

Access to non-public information should be limited to individuals and service providers who need it for legitimate business purposes.

Although reasonable security measures are important, no website, email system, or electronic storage method can guarantee complete security.

8. How Long Information Is Kept

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including handling inquiries, providing requested services, maintaining appropriate business records, and meeting applicable legal obligations.

Retention periods may differ depending on the type of information and the circumstances of the service.

When information is no longer required, it should be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements.

9. International Service Providers

Some website, communication, or technical service providers may process information outside the country where a visitor is located.

Where this occurs, information may be subject to the laws of the jurisdiction in which it is processed.

Alliance Labs aims to use appropriate safeguards and service arrangements where required.

10. Access, Correction, and Privacy Requests

Individuals may contact Alliance Labs to request information about how their personal information is handled.

Depending on applicable law and the circumstances, requests may include:

• Access to personal information.

• Correction of inaccurate information.

• Withdrawal of consent where applicable.

• Deletion of information where legally permitted.

• Questions or concerns about privacy practices.

Certain records may need to be retained for legal, contractual, operational, or security reasons.

We aim to review privacy inquiries and respond within a reasonable period consistent with applicable requirements.

11. External Websites and Services

Our website may include links to external resources or separately hosted services.

These websites may have their own privacy practices, security arrangements, and terms.

Visitors are encouraged to review the relevant privacy information before sharing personal or confidential information with an external service.

12. Children’s Privacy

Alliance Labs’ website and laboratory inquiry services are intended primarily for adults and business or professional users.

We do not encourage children to submit personal information through the website without appropriate parental or guardian involvement.

13. Changes to This Privacy Notice

Alliance Labs may update this Privacy Notice when website features, services, information-handling practices, or applicable requirements change.

The latest version will be published on this page with an updated revision date.

14. Contact Alliance Labs

For questions about this Privacy Notice, information handling, or privacy requests, please contact:

Alliance Labs

General and Privacy Inquiries: info@alliancelabs.com

Laboratory Report Support: support@alliancelabs.com

Telephone: +1 (416) 994-4933

Website: https://alliancelabs.com/

We welcome reasonable questions about how information is collected and handled through our services.